Go Local Partners with Patchwork Labs to Deliver Call Intelligence

Running a self-storage portfolio means being available when your customers need you. Late-night gate code requests. Weekend rental inquiries. Payment questions during dinner. The challenge is real: how do you provide excellent customer service around the clock without breaking the bank on staffing?

That’s why Go Local Interactive is excited to announce our partnership with Patchwork Labs, an AI-powered platform that gives self-storage operators 24/7 customer support, sales automation, and payment processing—without adding headcount.

Growth Shouldn’t Require Proportional Staffing

Self-storage operators face a unique challenge. As portfolios grow, customer service demands multiply. Every new facility means more calls, more inquiries, and more opportunities that can slip through the cracks if you don’t have staff available.

Traditional call centers are expensive and inconsistent. Hiring in-house teams is costly and difficult to scale. Many operators find themselves stuck: they want to grow, but they can’t justify the operational overhead that comes with expansion.

See What’s Actually Happening with Enhanced Intelligence

One of the biggest frustrations operators face with traditional call centers is the black box problem. Calls go in, but you have no idea what’s really happening. Are customers getting answers? Are rental opportunities being missed? How many spam calls are eating up your budget?

Patchwork Labs solves this with enhanced call intelligence that gives you complete visibility into every interaction. The platform provides detailed reporting and insights broken down by facility and call type—rentals, payments, spam, and customer support. You’ll see exactly where your customers need help, which facilities are performing well, and where opportunities might be slipping through the cracks.

This isn’t just data for data’s sake. It’s actionable intelligence that helps you make smarter decisions about staffing, marketing, and operations.

Patchwork’s Solution: Meet Ava

Patchwork Labs’ platform features Ava, an AI voice agent that handles customer interactions with the same care and efficiency as your best team member, but without needing sleep, breaks, or vacation time.

Ava autonomously resolves over 80% of customer interactions, including:

• Gate codes and access issues
• Unit availability and pricing
• Sales agent to qualify prospects and collect reservations
• Facility information and hours
• Secure payment processing
• Appointment scheduling

When a situation requires a human touch, Ava intelligently escalates to your team with full context, so your staff walks into every conversation informed and ready to help.

What This Means for Go Local Clients

This partnership expands our technology offerings and gives you access to a tool that delivers measurable results:

• Never Miss a Rental Opportunity. Ava answers every call, every time—day or night.
• Reduce Costs Dramatically. Clients see over 85% reduction in call center expenses compared to traditional solutions.
• Scale Without Adding Staff. Support 2–3 facility acquisitions per month with no additional headcount.
• Improve Customer Experience. First-call resolution rate of approximately 80%, with 2x improvement in customer satisfaction scores.
• Enhanced Call Reporting. The Go Local engineering team is working on integrating Patchwork’s robust reporting into Go Local Cloud Essential Insights

Contact the Go Local sales team to get learn more.

Built by Operators, For Operators

Go Local’s fascination with the Patchwork Labs origin story led to the partnership. The Ava platform wasn’t created by a tech company trying to break into self-storage. It was built by operators who ran their own 24-facility portfolio and got tired of the limitations of existing solutions.

They built Ava to solve their own problems first. Now, hundreds of facilities nationwide use the platform to handle thousands of customer interactions every day.

The platform integrates directly with major facility management systems, making implementation simple and fast. Pilot at a single facility and scale across your entire portfolio within days.

Try It Yourself

Don’t take our word for it. Call Ava at 707-754-1658 and ask real questions your customers ask every day:

• “What are your hours?”
• “What’s my gate code?”
• “I’d like to rent a storage unit.”

Experience firsthand how Ava handles inquiries with the kind of efficiency and accuracy that keeps customers happy and your operations running smoothly.

Ready to Learn More?

If you’re a Go Local client or considering partnering with us, this is a game-changer for your operations. Patchwork Labs isn’t just another tool—it’s a strategic advantage that lets you compete with larger operators while maintaining the personal touch that sets you apart. Check out the Patchwork Labs demo.

Contact your team at Go Local Interactive today to learn how Patchwork Labs can transform your customer service, reduce costs, and help you scale faster. We’ll walk you through the platform, answer your questions, and help you determine if Ava is the right fit for your portfolio.

Let’s build something great together. Email our sales team to get started.

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